Shipping and Delivery Policy

Last Updated: 08/08/2024

1. Introduction

This Shipping and Delivery Policy outlines the terms and conditions for the delivery of services and any applicable goods provided by CHIRA AI SOLUTIONS PRIVATE LIMITED through the AskUsTax platform.

2. Digital Services Delivery

2.1 AI-Assisted Chat (CA Assist)

• Access to CA Assist is provided immediately upon successful payment for credits.
• The delivery of this service is instantaneous and does not involve physical shipping.

2.2 Chartered Accountant (CA) Consultations

• Live chat consultations with CAs are scheduled based on mutual availability.
• Delivery of this service occurs at the agreed-upon time of the consultation.

2.3 Digital Documents and Reports

• Any digital documents, reports, or analyses generated through our platform will be made available for download or sent via email within 24 hours of completion, unless otherwise specified.

3. Physical Goods (If Applicable)

In the event that CHIRA AI SOLUTIONS PRIVATE LIMITED offers any physical goods related to the AskUsTax service:

3.1 Shipping Methods

• We use reputable courier services to deliver physical goods within India.
• The choice of courier service will depend on the delivery location and urgency of the shipment.

3.2 Shipping Costs

• Shipping costs, if any, will be clearly displayed before the completion of your purchase.
• These costs may vary based on the delivery location and chosen shipping method.

3.3 Delivery Timeframes

• Estimated delivery timeframes will be provided at the time of purchase.
• Standard delivery within India typically takes 3-7 business days, depending on the destination.
• Express delivery options may be available for an additional fee.

3.4 Order Tracking

• A tracking number will be provided via email once your order has been shipped.
• You can use this tracking number to monitor the progress of your delivery on our website or the courier's website.

4. International Shipping

At present, CHIRA AI SOLUTIONS PRIVATE LIMITED does not offer international shipping for any physical goods. Our services are primarily designed for use within India.

5. Delivery Issues

5.1 Digital Services

• If you experience any issues accessing our digital services after payment, please contact our customer support team immediately.

5.2 Physical Goods (If Applicable)

• In case of any issues with the delivery of physical goods (such as damaged items, incorrect items, or non-delivery), please contact our customer support team within 7 days of the expected delivery date.

6. Changes to This Policy

We reserve the right to modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting on the AskUsTax platform.