Cancellation and Refunds Policy

Last Updated: 08/08/2024

1. Introduction

This Cancellation and Refunds Policy outlines the terms and conditions for cancellations and refunds of services provided by CHIRA AI SOLUTIONS PRIVATE LIMITED through the AskUsTax platform.

2. AI-Assisted Chat (CA Assist) Credits

2.1 Purchase of Credits

• Credits for CA Assist are non-refundable once purchased.
• Unused credits will remain valid for [insert duration, e.g., 12 months] from the date of purchase.

2.2 Cancellation of Unused Credits

• You may request cancellation of unused credits within 24 hours of purchase for a full refund.
• After 24 hours, unused credits are non-refundable but remain available for use within their validity period.

3. Chartered Accountant (CA) Consultations

3.1 Cancellation by User

• You may cancel a scheduled CA consultation without penalty up to 24 hours before the appointed time.
• Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee of [insert percentage, e.g., 50%] of the consultation cost.

3.2 Cancellation by CA

• If a CA cancels a scheduled consultation, you will be offered a rescheduling option or a full refund.
• If the cancellation occurs less than 24 hours before the scheduled time, you may be eligible for additional compensation in the form of service credits.

3.3 Refunds for Unsatisfactory Service

• If you are unsatisfied with a CA consultation, you may request a refund within 48 hours of the consultation.
• Refund requests will be reviewed on a case-by-case basis and may result in a full or partial refund, or service credits for future use.

4. Technical Issues

4.1 Platform Downtime

• If you are unable to use a paid service due to technical issues on our platform, you may be eligible for a refund or service credits.
• The compensation will be proportional to the duration and extent of the service disruption.

4.2 User-Side Technical Issues

• Refunds or credits may not be issued for technical problems on the user's side (e.g., poor internet connection, device compatibility issues).

5. Refund Process

5.1 Refund Requests

• All refund requests must be submitted in writing to our customer support team.
• Please include your account details, the service in question, and the reason for your refund request.

5.2 Refund Processing

• Approved refunds will be processed within 5-10 business days.
• Refunds will be issued using the original payment method whenever possible.

6. Exceptions

6.1 Promotional Credits

• Credits or services received as part of a promotion or bonus are typically non-refundable and cannot be converted to cash.

6.2 Abuse of Refund Policy

• CHIRA AI SOLUTIONS PRIVATE LIMITED reserves the right to refuse refunds to users who abuse this policy or repeatedly request refunds.

7. Changes to This Policy

We reserve the right to modify this Cancellation and Refunds Policy at any time. Changes will be effective immediately upon posting on the AskUsTax platform.